Welcome to Modern Wear Shop’s FAQ section! We’ve compiled answers to the most common questions about our contemporary fashion collections, shipping policies, and customer service. Can’t find what you’re looking for? Our customer care team is always ready to help!
📦 Shipping & Delivery
How long does order processing take?
We process all orders within 1-2 business days. Your order will be dispatched on day 2-3 after placement.
What shipping options are available?
We offer two convenient shipping methods:
• Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
• Free Shipping: 15-25 business days via EMS (orders $50+)
• Standard Shipping ($12.95): 10-15 business days via DHL or FedEx
• Free Shipping: 15-25 business days via EMS (orders $50+)
Do you ship worldwide?
Yes! We ship globally, excluding some remote areas and parts of Asia. We partner with trusted carriers like DHL, FedEx, and EMS to ensure reliable delivery.
Can I track my order?
Absolutely! All shipping methods include tracking. You’ll receive tracking information once your order is dispatched.
🛍️ Products & Collections
What types of products do you offer?
Our contemporary collections include:
• Women’s fashion: Dresses, Bottoms, Co-ord Sets, Skirts
• Casual wear: Hoodies & Sweatshirts, Loungewear, Shorts
• Outerwear: Jackets and Blazers
• Accessories: Earrings, Necklaces, Hats, and Miscellaneous Accessories
• Men’s collection under our MEN category
• Women’s fashion: Dresses, Bottoms, Co-ord Sets, Skirts
• Casual wear: Hoodies & Sweatshirts, Loungewear, Shorts
• Outerwear: Jackets and Blazers
• Accessories: Earrings, Necklaces, Hats, and Miscellaneous Accessories
• Men’s collection under our MEN category
What’s your clothing style?
Modern Wear Shop features contemporary fashion that blends modern trends with everyday wearability. Our collections focus on stylish, versatile pieces perfect for fashion-forward individuals who value both style and comfort.
Do you offer complete outfits?
Yes! We specialize in Co-ord Sets and complete Sets that take the guesswork out of styling, offering perfectly coordinated pieces for a polished look.
🔁 Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date of receipt. Items must be unworn, with original tags attached, and in original condition.
How do I initiate a return?
Contact our customer care team at [email protected] with your order details and reason for return. We’ll guide you through the simple process.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method for returns.
💳 Payments & Accounts
What payment methods do you accept?
We accept all major payment options:
• Visa, MasterCard, JCB
• PayPal for secure and convenient checkout
• Visa, MasterCard, JCB
• PayPal for secure and convenient checkout
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways to protect your financial information.
Do I need to create an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy faster checkout on future purchases.
🌍 International Orders
Are there any restricted shipping areas?
We ship worldwide but cannot deliver to some remote locations and certain parts of Asia. During checkout, if your address is unavailable, it falls within our restricted areas.
Will I have to pay customs fees?
International customers may be subject to import duties and taxes, which are the responsibility of the recipient. These fees vary by country and are not included in your order total.
What if my country isn’t listed at checkout?
If your country isn’t available during checkout, it means we currently cannot ship there. We’re continuously working to expand our shipping network.
Still Have Questions?
Our customer care team is dedicated to providing you with the best shopping experience. Don’t hesitate to reach out!
Email: [email protected]
We typically respond within 24 hours during business days.
